Frequently Asked Questions

A generic drug is a drug product that is comparable to a brand/reference listed drug product in dosage form, strength, quality and performance characteristics, and intended use. It has also been defined as a term referring to any drug marketed under its chemical name without advertising.

You can find Generic as well as Branded products. The majority of products are manufactured by our customers in their state of the art facility in strict compliance with regulations.

No, Cyno Medicaments is only managing the online Order Handling Platform for Sellers, Manufacturers, Companies or Traders to list their products for sale, yet be in direct contact with the buyers. You will receive your username and password directly from the company you buy products from.

Yes, you will need a prescription and necessary valid documents to register yourself with the Seller, Manufacturers, Companies or Traders you buy from. However, certain general lifestyle products do not require a prescription. It is your responsibility to comply with all local laws of the jurisdiction you live in or are ordering from.

Yes, our Sellers, Manufacturers, Companies or Traders can deliver to PO Box Addresses.

You should track the item as per the information given to you. Should the item not be delivered at all, please send an email to the Seller, Manufacturers, Companies or Traders you registered with or bought the product from. You are requested to allow for sufficient time as there can be delays in the postal system at times due to jurisdictions involved.

To register on the platform, please contact the Seller, Manufacturer, Company or Trader whose product you wish to purchase. They will guide you through the registration process and provide you with your login credentials once your documents have been verified and approved.

Yes. All personal information submitted on the platform is protected using industry-standard encryption and is handled in strict accordance with applicable data protection laws. Your information is never shared with third parties without your explicit consent.

You can reach our customer support team via email at info1@cyno.co.in or through the contact form on our website. Our team is available Monday to Saturday, 9AM to 6PM IST, and we aim to respond to all queries within 24 business hours.